AI Strategy & Transformation Architect

Serve as a trusted advisor across paid advisory engagements — sometimes as the primary client lead, sometimes co-leading alongside an account or delivery partner

Facilitate working sessions and interviews with executive and cross-functional stakeholders to surface business priorities, pain points, and transformation ambitions

Shape ambiguous problems into structured problem statements with clear scope and defined success criteria

Produce strategy-grade artifacts: capability models, AI use case portfolios, prioritized roadmaps, operating model designs, and governance frameworks

Lead end-to-end business process analysis and redesign with AI as a core design input — not a bolt-on

Identify where agentic AI, automation, and human-in-the-lead models create the most durable business value

Map current-state workflows to future-state operating models, surfacing gaps in data readiness, governance, and organizational capability

Translate process and capability findings into AI use cases scoped for delivery — with clear owners, dependencies, and success metrics

Stay connected to the delivery team through build helping to translate strategic intent into user stories, agent design patterns, and acceptance criteria

Serve as the connective tissue between business architecture and technical architecture on the Salesforce platform

Partner with Solution and Technical Architects to pressure-test what's been designed before it gets built

Own the handoff from advisory to implementation in a way that doesn't lose the 'why' behind every decision

Contribute reusable IP: frameworks, playbooks, assessment tools, discovery accelerators — that the broader practice can use

Bring a point of view on where agentic AI is headed and help NeuraFlash stay ahead of it

Support proposal development and SOW scoping for advisory engagements where your domain expertise is needed

10+ years in management consulting, enterprise strategy, or digital transformation

3+ years leading Salesforce-based engagements at a delivery or architecture level (not just recommending it from the outside or from a presales perspective)

Hands-on experience designing and operationalizing agentic AI use cases — you've built the business case and watched it get built

Track record of leading executive-level workshops and strategic decision sessions, not just presenting in them

Experience designing future-state operating models, not just documenting current-state processes

Strong functional and conceptual understanding of the Salesforce platform — Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, Einstein — deep enough to speak credibly with solution architects and challenge design decisions, without needing to be a developer or hands-on configurator

Familiarity with how agentic AI constructs (actions, topics, instructions, grounding) map to real business use cases

Working knowledge of AI/LLM ecosystems (Salesforce Agentforce, OpenAI, AWS, Azure) and how they apply to enterprise transformation

Understanding of data readiness, integration architecture, and governance requirements for AI deployment — you know what makes or breaks an AI rollout

Strong facilitation skills — you can run a room with 12 executives and come out with clarity, not just notes

Ability to synthesize complex, ambiguous inputs into crisp, actionable frameworks and narratives

Excellent written output — your decks, SOWs, and strategy docs are polished, precise, and scope-protective

Comfortable with ambiguity at the front of an engagement; disciplined enough to drive toward structure by the end

Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)

Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent

Background in Design Thinking, human-centered design, or service design methodologies

Experience in regulated industries where AI governance, risk, and compliance add real complexity

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.