AI Solutions Manager, SMB

Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.

Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.

Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.

Run workshops and training sessions with customers during onboarding.

Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.

Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base.

Own the full expansion and renewal sales cycle across your book of business.

Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

2+ years of experience as a Customer Success Manager in SaaS.

Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders.

A self-starter and customer-first mindset with the ability to thrive in limited process environments.

Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.

Strong communication skills for articulating observations and fostering collaboration across teams.

Proven ability to demo technical products and translate their value into tailored customer solutions.

A strong team player who values collaboration and collective success.

Bonus: Familiarity with AI/ML workflows or GenAI technologies.

The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.

Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.

Learn more about what we're doing here:

https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/

https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/

Diversity & Inclusion @ Arize

Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI

Culturally conscious events such as LGBTQ trivia during pride month

We have an active Lady Arizers subgroup