ashby
AI Operations Manager
Assort Health
San Francisco, USA
Full-time
Entry · 2+ years experience
Hybrid
Discovered 2 weeks ago
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Free
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Role Overview
Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months.
This is a high-exposure operations role supporting our VP of APM across the business side of AI operations. You will build the tooling, reporting, and processes that keep agent quality high and let our team run implementations efficiently — and you will own the operating rhythm of the account portfolio, from weekly business reviews to enablement to the hiring pipeline. You make the whole APM organization run better.
Key Skills for This Role
LLMsAI agentsEHRPMS
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About the role
Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months.
This is a high-exposure operations role supporting our VP of APM across the business side of AI operations. You will build the tooling, reporting, and processes that keep agent quality high and let our team run implementations efficiently — and you will own the operating rhythm of the account portfolio, from weekly business reviews to enablement to the hiring pipeline. You make the whole APM organization run better.
What you'll own
Data and reporting. Own the dashboards and metrics the VP of APM and customers rely on — containment, resolution, PSAT, implementation velocity — reported on a reliable cadence.
Automation and tooling. Build the tools and automations that keep agent quality high and make implementations faster. If the team does something twice by hand, you build the fix.
Weekly business review. Lead the WBR across all accounts — strategic, enterprise, and mid-market — with a clear read on health, risk, and next actions for each.
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