AI Operations Associate

Monitor AI-driven workflows in production for abnormal behavior, trust issues, degraded outputs, and recurring exception patterns

Review signals related to output quality, fallback use, low-confidence patterns, and workflow anomalies

Escalate issues that could affect live user trust, business quality, or finance-sensitive outcomes

Support investigation of output-quality incidents, orchestration failures, prompt or workflow regressions, and tool-call problems in production

Help distinguish true software defects from model behavior issues, data-quality problems, or process misunderstandings

Partner closely with Engineering, QA, and business stakeholders on judgment-heavy incidents

Support human-review patterns, fallback routes, and safe-operating responses for AI-enabled features

Help define and apply production review practices for higher-risk workflows

Document evidence and issue patterns in ways that support repeatability and better release decisions

Identify recurring AI operations issues and recommend improvements to supportability, monitoring, and quality feedback loops

Feed production learnings back into QA, Product, and Engineering

Help improve operational trust in AI-enabled solutions over time

4+ years of experience in production support, AI operations, business process operations, analytics, QA, or a similar role

Strong analytical skills and comfort evaluating nuanced workflow or output issues, with a focus on safe operations and clear escalation

High attention to detail with proven experience spotting subtle trust or quality issues others may miss

Ability to work across engineering and business teams in ambiguous situations

Comfortability balancing evidence, judgment, and business impact, all while remaining thoughtful, precise, and calm under pressure

Experience with AI-enabled workflows, operational analytics, business process validation, or support for workflow-heavy systems

Strong written communication and documentation discipline

Bachelor's degree preferred

Excited to be part of a growing team, with a focus on driving future growth

Passionate about delivering exceptional client service

Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO

Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture

Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)

A self-starter with a strong work ethic

Full of entrepreneurial spirit and comfortable in a fluid, flat organization

Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary

A team player, able to work with team members across all levels

Someone who enjoys mentoring others and doing meaningful work

A leader of others; you lead by example

The annual salary for this role ranges from: $110,000 to $140,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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