AI/ML Engineer, Software Development - Noke

Design and implement AI‑powered conversational flows and automated decisioning logic.

Build secure data integrations to enable real‑time processing and intelligent responses.

Optimize large language model (LLM) workflows for accuracy, performance, and usability.

Data Analytics & Predictive Modeling

Apply machine learning techniques to structured and unstructured data from various systems.

Develop predictive models to identify trends, detect anomalies, and support proactive decision‑making.

Implement monitoring and alerting mechanisms to ensure timely detection and escalation of issues.

Real‑Time Intelligence for Internal Teams

Integrate AI‑driven insights into internal tools to support agents and operations teams.

Deliver real‑time recommendations, next‑best‑actions, and contextual guidance based on combined system and interaction data.

Enhance employee productivity through intelligent assistance and dynamic knowledge retrieval.

Automated Workflows & Operational Safety

Build diagnostic and remediation automation with appropriate safety, governance, and auditability controls.

Ensure all automated actions adhere to defined compliance, authorization, and security rules.

Develop dashboards and reporting tools for system health, workflow performance, and model metrics.