AI Learning Services Specialist (LSS) - Learning and Development (18-month contract)

The Opportunity

Key Responsibilities

• Coordinate end-to-end AI learning programs across virtual, in-person, and hybrid formats.
• Manage learning logistics, communications, registrations, tracking, evaluations, and administration.
• Support strategic AI learning initiatives and firmwide capability-building campaigns.
• Act as a contact for learners, stakeholders, facilitators, and vendors.
• Maintain LMS courses, learning pathways, SharePoint sites, registration platforms, resource hubs, presentations, and job aids.
• Use AI-powered tools to improve productivity and learner engagement.
• Analyze participation, adoption, completion, and feedback data for continuous improvement.
• Manage invoices, vendors, reporting, compliance, privacy, bilingual obligations, and governance processes.
• Identify process improvements through automation and innovation.

Qualifications

• 3–5 years of experience in learning and development, learning operations, talent development, program management, or a related field.
• Experience coordinating and delivering virtual and in-person learning programs.
• Experience with learning management systems, preferably SuccessFactors.
• Strong Excel proficiency, including pivot tables and VLOOKUPs, and PowerPoint proficiency.
• Experience with Teams, Zoom, SharePoint, and digital collaboration tools.
• Experience managing learning data, reporting, administrative processes, vendors, subject matter experts, and program logistics.
• Knowledge of continuing education, compliance, or regulated learning environments is an asset.
• English and French bilingualism is an asset.

Skills and Attributes

• Understanding of adult learning principles and learner experience best practices.
• Strong organization, project coordination, execution, and attention to detail.
• Proactive, solutions-oriented approach with the ability to work independently.
• Strong relationship-building, customer service, and communication skills.
• Curiosity about AI and ability to learn new technologies quickly.
• Ability to create polished learning materials, communications, job aids, and presentations.
• Ability to work with cross-functional stakeholders across service lines and organizational levels.
• Proficiency with AI-powered productivity tools such as Microsoft Copilot or similar technologies.

Compensation

• Published annual salary ranges include CAD 68,400 to CAD 102,600 for Toronto, London, Ottawa, and Waterloo; CAD 68,400 to CAD 102,600 for Vancouver and Victoria; and CAD 61,600 to CAD 92,400 for Dieppe.