AI Infrastructure Engineer

These are indicative, not hard requirements

We’re looking to hire Senior+ AI Infrastructure Engineers . You’re likely a great fit if:

You have 5+ years of experience in software engineering , with a strong track record of shipping high‑quality products or platforms.

You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).

You have hands‑on experience with one or more of the following:

Model training (especially transformers and LLMs).

Model inference at scale (again, especially transformers and LLMs).

Low‑level GPU work , such as writing CUDA or Triton kernels.

Comfortable working in production environments at meaningful scale (traffic, data, or organizational).

You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.

You take pride in strong technical fundamentals , love learning, and are willing to invest in your own development.

Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.