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AI Enablement Specialist
JAM CRM
Toronto, CAN
Full Time
Mid
2 days ago
Prompt EngineeringLLM BehaviorAI Workflow DesignAnthropic ClaudeClickUpMCP Servers
Free
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Prompt EngineeringLLM BehaviorAI Workflow Design
About the Role
JAM CRM is hiring an AI Enablement Specialist to drive AI acceleration across the agency. The role focuses on optimizing Anthropic's Claude environment, building custom AI tools, designing AI-assisted workflows, and training teams.
Key Skills for This Role
Prompt EngineeringLLM BehaviorAI Workflow DesignAnthropic ClaudeClickUpMCP Servers
Responsibilities
- Assist in the strategy, structure, and governance for JAM's Claude environment
- Define best practices, safety standards, and usage models across teams
- Translate business requirements into scalable AI workflows
- Monitor Anthropic platform updates and ensure JAM adopts new capabilities responsibly
- Manage how Claude connects to everyday tools through MCP servers and connectors
- Build, refine, and maintain shared Claude skills tailored to specific clients, use cases, and internal workflows
- Identify high value opportunities where AI can speed up communication, creative work, QA, reporting, and client service tasks
- Design AI assisted processes for briefs, emails, decks, research, recaps, and reviews
- Train teams on how to get consistent, high quality outputs from Claude
- Research and evaluate emerging AI tools, agents, automations, MCP servers, and integrations
Requirements
- 3 5+ years of experience in AI, digital strategy, marketing technology, or related fields
- Experience with prompt engineering, LLM behaviour, or AI driven workflow design
- Understanding of marketing, CRM, creative workflows, or client communications
- Ability to translate user feedback into structured, technical improvements
- Strong communicator who can coach teams and simplify complex AI concepts
- Bonus: Experience with Claude, MCP servers, automation platforms, APIs, integrations (Teams, Outlook)
Full Job Posting
Job Overview
- JAM CRM is an award winning CRM agency in Liberty Village, Toronto, seeking an AI Enablement Specialist.
- The role works closely with team leaders across Strategy, Creative, Technology, and Client Service to drive AI acceleration.
Responsibilities
- Assist in the strategy, structure, and governance for JAM's Claude environment.
- Define best practices, safety standards, and usage models across teams.
- Translate business requirements into scalable AI workflows that support everyday work.
- Monitor Anthropic platform updates and ensure JAM adopts new capabilities responsibly and quickly.
- Manage how Claude connects to our everyday tools through MCP servers and connectors.
- Build, refine, and maintain shared Claude skills tailored to specific clients, use cases, and internal workflows.
- Identify high value opportunities where AI can speed up communication, creative work, QA, reporting, and client service tasks.
- Design AI assisted processes for briefs, emails, decks, research, recaps, and reviews.
- Train teams on how to get consistent, high quality outputs from Claude.
- Research and evaluate emerging AI tools, agents, automations, MCP servers, and integrations.
Qualifications
- 3 5+ years of experience in AI, digital strategy, marketing technology, or related fields.
- Experience with prompt engineering, LLM behaviour, or AI driven workflow design.
- Understanding of marketing, CRM, creative workflows, or client communications.
- Ability to translate user feedback into structured, technical improvements.
- Strong communicator who can coach teams and simplify complex AI concepts.
- Bonus: Experience with Claude, MCP servers, automation platforms, APIs, integrations (Teams, Outlook).
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