AI DevOps & Reliability Engineer

Bring AI tooling into operations: automated runbook generation, intelligent alerting, AI-assisted incident response, operational tooling.

Help build an org-wide, AI-augmented ops practice and share patterns across teams.

This is a core part of the role, aligned with Branch's broader AI direction.

Champion Infrastructure as Code (Terraform / CloudFormation) for provisioning, configuration, and lifecycle management.

Drive GitOps-based delivery with Argo CD for secure, repeatable, scalable deployments across Kubernetes.

Bring a strong reliability foundation: alerting practices, on-call, runbooks, SLI/SLO definition, incident response.

Partner with engineering teams on the operational practices that keep their services healthy at high volume.

Operate and tune high-volume data infrastructure: streaming pipelines (Kafka) and SQL/NoSQL datastores under heavy production load.

Strengthen team-level runbooks, operational readiness, and production hygiene; feed improvements back into the platform.

Embed with an assigned engineering team day-to-day, working hands-on with them on infrastructure, deployment, and reliability work.

Mentor team engineers on operational best practices, observability, and reliability.

Help build the team's capability over time so good practices stick.

Stand up DORA metrics (lead time, deployment frequency, change failure rate, MTTR) and use them to target real improvements.

Make delivery and reliability health visible to teams and leadership.

Work with engineering leadership on the operations and delivery roadmap.

Drive cross-team adoption of standards and tooling through collaboration and influence.

Hands-on experience adopting AI into DevOps and SRE practices (Claude Code, Cursor, agents, or similar) to improve automation, debugging, and operational efficiency.

7+ years in DevOps, platform, infrastructure, or related engineering roles, ideally in fast-scaling environments.

Strong hands-on Kubernetes and AWS experience.

Deep IaC experience (Terraform and/or CloudFormation) and the ability to set IaC standards for other teams.

Proven CI/CD architecture experience: pipelines, quality gates, release automation.

GitOps experience with Argo CD (or Flux) for Kubernetes delivery.

Hands-on experience operating streaming infrastructure (Kafka) in production.

Experience managing SQL and NoSQL datastores at high volume: performance, scaling, operational health.

Solid scripting/automation skills (Python, Bash, or similar).

Working knowledge of observability stacks: Prometheus, Grafana, PagerDuty (Loki / Alertmanager a plus).

Familiarity with on-call, incident response, SLI/SLO definition, and runbooks, and the operational practices that support them.

Strong collaborator and communicator. Comfortable working across teams, mentoring engineers, and driving alignment without authority.

Progressive delivery (canary, blue/green) and feature-flag-driven release experience.

Cost / efficiency awareness in cloud infrastructure.

Broader data / streaming ecosystem exposure (Spark, schema management, CDC, etc.).

Teams ship on demand — merge to prod in hours, no tickets, no waiting on you. Deploy frequency up a tier.

Faster without breaking — lead time and MTTR down while change-failure rate holds flat.

Platform does the work — safe path is the easy path; manual release steps trending to zero; envs self-service in minutes.

AI is in the ops loop — runbooks, alerting, incident response AI-assisted; patterns other teams reuse unprompted.

Capability sticks — embedded team owns its own deploy and reliability work after you rotate off.

Health is visible — DORA metrics instrumented for teams and leadership; roadmap driven by data.

This role is 100% remote in Canada. This role does not qualify for relocation or visa sponsorship.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Canada is 123,000 CAD to 160,000 CAD. Please note that this information is provided for those hired in Canada only. Compensation for candidates outside of Canada will be based on the candidate’s specific work location. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. This role additionally includes a 10% annual bonus tied to company goals.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy .