AI Deployments Lead

You’re joining at an inflection point. Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product. You will start by partnering closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. Overtime you will step in as the leader and own every deployment across the company. You will work cross functionally with Engineering and Sales to surface customer needs, solve challenges and help shape how our technology performs in real world environments. What You'll Do

Own our most strategic deployments end to end — timeline, health, adoption, and the customer relationship

Find and drive upsell and expansion opportunities across every account, growing net ARR

Dig into transcripts, audit logs, prompts, and evals to explain agent behavior to customer compliance, ops, and engineering teams

Write, test, and ship prompt and logic changes as customer workflows and compliance requirements evolve

Stand up an AI-powered CSM layer using third-party tooling and keep it current

Own our ticketing system and make it world-class

Vibe-code the V0s of internal tooling with engineering, for exmaple - end-of-day reports on every failed call and what to fix

Push back when a customer ask or sales commitment doesn't match technical or compliance reality