ashby
AI Customer Success
CollegeVine
Remote, USA
Full-time
Senior · 6+ years experience
Remote
Discovered 1 weeks ago
Free
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As AI Partner Success , you will be both a strategic advisor and hands-on operator, ensuring our university partners realize transformative value from AI. You'll own the partnership once from the point we initially land —driving product adoption, demonstrating measurable ROI, and uncovering new use cases across the institution. This role blends strategic consulting with value engineering: you'll deeply understand each partner's pain points, design AI-powered solutions to address them, and ensure Partners are actually getting value from the CollegeVine platform.
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Who We Are
We deploy powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Our belief is that people should be free of administrative and operational drudgery so they can create value through creativity, reasoning, and judgement.
We're starting in higher education, a sector with ~$700B in expenses defined by heavy workflows across departments, such as admissions, financial aid, facilities, advising, student services, advancement, and more. Our agents are already embedded across these departments, interacting with millions of students and staff. They process applications, package aid, resolve verification issues, run large-scale communication workflows, handle student support tickets, and more.
We believe that universities are among the most consequential institutions in the world, sitting at the foundation of social and economic progress. Improving how they operate improves who gets educated, who gets supported, and who gets a chance. When higher education runs better, everything built on top of it does too.
About the Role
As AI Partner Success , you will be both a strategic advisor and hands-on operator, ensuring our university partners realize transformative value from AI. You'll own the partnership once from the point we initially land —driving product adoption, demonstrating measurable ROI, and uncovering new use cases across the institution. This role blends strategic consulting with value engineering: you'll deeply understand each partner's pain points, design AI-powered solutions to address them, and ensure Partners are actually getting value from the CollegeVine platform.
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