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Key skills for this role
We are looking for a dynamic and result-oriented Program Manager in the EMS industry to lead end-to-end program execution, customer engagement, and business growth initiatives.
The role will act as the single point of contact between customers and internal teams , driving programs from concept/NPI to mass production while ensuring alignment with organisational goals, timelines, cost, and quality targets.
In addition, the role will contribute to identifying new opportunities, improvement areas, and solution development to support business expansion and operational excellence.
We are looking for a dynamic and result-oriented Program Manager in the EMS industry to lead end-to-end program execution, customer engagement, and business growth initiatives.
The role will act as the single point of contact between customers and internal teams , driving programs from concept/NPI to mass production while ensuring alignment with organisational goals, timelines, cost, and quality targets.
In addition, the role will contribute to identifying new opportunities, improvement areas, and solution development to support business expansion and operational excellence.
Lead end-to-end program lifecycle from RFQ → NPI → production → delivery.
Define program scope, milestones, deliverables, and success criteria.
Establish, monitor, and control program schedules, timelines, and budgets .
Ensure programs are delivered within cost, quality, and timeline targets .
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Act as the primary interface for customers , ensuring strong communication and relationship management.
Manage customer expectations, escalations, and program reviews.
Support quotation, contract discussions, and commercial negotiations .
Coordinate with engineering, manufacturing, supply chain, quality, and procurement teams .
Plan and manage execution through cross-functional teams and support staff .
Drive alignment across departments to meet program and organizational goals.
Establish and implement operating procedures, practices, and program governance frameworks .
Ensure adherence to EMS processes (NPI, DFM, manufacturing readiness, quality standards) .
Drive continuous improvement, automation, and process efficiency initiatives .
Own program-level budgeting, cost tracking, and financial performance .
Ensure optimal utilization of manpower, materials, and resources.
Deliver on fiscal, operational, and staffing goals aligned with business objectives.
Identify new business opportunities, customer requirements, and expansion areas .
Support business development, marketing activities, and proposal creation .
Collaborate with sales teams to convert opportunities into active programs.
Identify and mitigate program risks (technical, supply chain, operational) .
Drive resolution of complex operational and technical challenges .
Ensure continuity of operations and customer satisfaction.
Track and report KPIs: cost, delivery, quality, and customer satisfaction .
Conduct regular program reviews with stakeholders and leadership.
Ensure transparency through structured reporting and dashboards.
On-time program delivery (OTD)
Customer satisfaction & retention
Program profitability/cost control
Successful NPI to production transition
Reduction in risks, delays, and escalations
Experience in a high-mix EMS environment
Exposure to global OEM customers
Knowledge of ERP systems (SAP/Oracle) and reporting tools
Verified company details for this employer are not available yet.
Full-time
Senior · 8+ years experience
Onsite
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