Agile Coach

Purpose: To drive Agile maturity and continuous improvement across technology teams by coaching teams and stakeholders on Agile principles, practices, and ways of working to improve delivery effectiveness, collaboration, and organizational agility.

• Coach squads on Agile principles, frameworks, and behaviors across multiple business lines.
• Coach Tech Leads to facilitate ceremonies and own delivery cadence.
• Build Product Owner capability and effective backlog management.
• Coach Kanban teams on flow, WIP limits, and service-level expectations.
• Assess Agile maturity and drive improvements in team effectiveness and delivery performance.
• Onboard new squads to a standard operating model and reduce time-to-productivity.
• Ensure Agile practices satisfy change governance, audit traceability, and regulatory risk controls.
• Establish and monitor DORA and flow metrics in Jira and GitLab.
• Identify and remove organizational and process impediments to delivery.
• Facilitate workshops, retrospectives, and transformation initiatives.
• Support alignment across squads, business lines, and technology initiatives.
• Partner with Chapter Leads on capability development, influencing without direct authority.
• Promote collaboration, transparency, and sustainable delivery.

• Participate in the identification and recruitment of key talents for their respective Department
• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
• Uphold a high-performance working environment and promote the Organization’s Values

• Bachelor's Degree required; Master's Degree preferred.
• 8+ years in technology delivery, including 3+ coaching teams at scale.
• Payments, banking, or regulated financial services experience.
• PSM II, ICP-ACC, or SAFe SPC certification (good to have).