Agent-Spa Desk
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Key skills for this role
About the Role
Marriott International seeks a Spa Desk Agent to schedule spa/salon services, check in guests, process payments, and promote services. Requires high school diploma and less than 1 year related experience.
Key Skills for This Role
Responsibilities
- Schedule services for individuals and large groups using spa/salon reservations software
- Call guests to confirm scheduled services and answer questions about available services
- Check in guests for appointments and provide general spa orientation
- Process guest payments and obtain payment authorization as needed
- Promote and sell spa/salon services
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services and answer questions.
- Update reservations/cancellations list and inform providers of last minute changes.
- Check in guests, confirm identity, and provide spa orientation.
- Promote and sell spa/salon services.
- Process guest payments and obtain payment authorization.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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