Agent-Spa Desk
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Key skills for this role
About the Role
Marriott International is hiring a Spa Desk Agent at St. Regis Doha. Responsibilities include scheduling spa services, checking in guests, processing payments, and promoting services.
Key Skills for This Role
Responsibilities
- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services and answer questions about available services
- Update reservations/cancellations list and inform providers of last minute changes
- Check in guests for appointments and provide general spa orientation
- Promote and sell spa/salon services
- Process guest payments and obtain payment authorization as needed
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services
- Answer questions about available services
- Update the reservations/cancellations list throughout the day
- Inform providers of last minute changes and resolve scheduling issues
- Check in guests for appointments and provide general spa orientation
- Promote and sell spa/salon services
- Obtain assigned bank and ensure accuracy of contracted monies
- Process guest payments and obtain payment authorization
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
- Notify Engineering of maintenance and repair needs
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: Less than 1 year related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
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