Agent-Guest Relations
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Key skills for this role
About the Role
Marriott International in Mecca is hiring a Guest Relations Agent to provide information about hotel amenities, services, and local attractions, and to handle guest requests and issues.
Key Skills for This Role
Responsibilities
- Provide guests with information about hotel amenities, services, hours of operation, and local attractions
- Handle guest calls, requests, and issues by contacting appropriate personnel or departments
- Follow up to ensure guest requests and problems are resolved satisfactorily
- Escort VIP arrivals and provide amenities
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance
Full Job Posting
Position Summary
- Provide guests with information about hotel amenities, services, hours of operation, and local attractions and activities.
- Handle guest calls, requests, and issues by contacting appropriate personnel or departments (bellperson, front desk, housekeeping, engineering, security/loss prevention).
- Follow up to ensure guest requests and problems are resolved satisfactorily.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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