Agent-Guest Relations
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Key skills for this role
About the Role
Marriott International is seeking a Guest Relations Agent to provide information and assistance to hotel guests regarding amenities, services, and local attractions. The role involves handling guest requests, coordinating with departments, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Provide information to guests about hotel amenities, services, hours of operation, and local attractions
- Contact appropriate personnel or departments to resolve guest calls, requests, or problems
- Follow up with guests to ensure their requests or problems are resolved satisfactorily
- Receive, record, and relay messages accurately and legibly
- Accommodate special requests from guests with unique needs
- Report accidents, injuries, and unsafe work conditions to manager
Requirements
- High school diploma or GED equivalent
- No prior related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Provide information to guests about hotel amenities, services, hours of operation, and local areas of interest.
- Contact appropriate personnel or departments to resolve guest calls, requests, or problems.
- Follow up with guests to ensure their requests or problems have been resolved satisfactorily.
Responsibilities
- Receive, record, and relay messages accurately, completely, and legibly.
- Accommodate special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and amenity provision.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Speak with others using clear and professional language.
- Maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to improve efficiency, productivity, quality, safety, or cost savings.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Desired Qualifications
- Education: High school diploma or GED equivalent.
- Related work experience: No related work experience required.
- Supervisory experience: No supervisory experience required.
- License or certification: None.
About Marriott International
- Marriott International is an equal opportunity employer committed to diversity and inclusion.
- Marriott Hotels strives to enhance the art of hospitality, innovating while maintaining comfort worldwide.
- JW Marriott is a luxury brand with over 100 beautiful hotels in major cities and resort locations globally.
- JW Marriott believes associates come first, as associate happiness leads to guest happiness.
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