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Agent Engineering Intern
Sarj.ai | سرج
Riyadh, KSA
Internship
Intern
1 months ago
Software Quality AssuranceAI TechnologiesTestingAttention to DetailCommunicationArabic
Free
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Software Quality AssuranceAI TechnologiesTesting
About the Role
Sarj.ai is looking for an Agent Engineering Intern to design, build, and deploy AI agents. You will support POC development, own end-to-end delivery, and interface with clients.
Key Skills for This Role
Software Quality AssuranceAI TechnologiesTestingAttention to DetailCommunicationArabic
Responsibilities
- Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo ready delivery.
- Design and build AI agents using our platform, translating client requirements into functional agent workflows.
- Own end to end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.
- Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.
- Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
- Score conversations against a defined quality rubric and document findings in our QA tracking system.
- Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
- Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
- Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
- Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.
- Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
- Occasionally review chat or text based agent transcripts in addition to voice calls.
Requirements
- Final semester or recent university graduate in Computer Science, Engineering, or related field
- Interest in software quality assurance, testing, and AI technologies
- Basic understanding of software testing concepts and methodologies
- Strong attention to detail and problem solving skills
- Excellent communication and analytical abilities
- Ability to speak and write fluently in both Arabic & English
- Must be based in Riyadh
Full Job Posting
Role Overview
- As an Agent Engineering Intern, you will work closely with our engineering, product, and client facing teams to design, build, and deploy AI agents that solve real world problems.
- You'll support Proof of Concept (POC) development, own the end to end delivery of agent implementations, and interface directly with clients — gaining hands on experience in one of the most in demand areas of modern AI.
Key Responsibilities
- Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo ready delivery.
- Design and build AI agents using our platform, translating client requirements into functional agent workflows.
- Own end to end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.
- Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.
- Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
- Score conversations against a defined quality rubric and document findings in our QA tracking system.
- Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
- Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
- Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
- Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.
- Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
- Occasionally review chat or text based agent transcripts in addition to voice calls.
Requirements
- Final semester or recent university graduate in Computer Science, Engineering, or related field
- Interest in software quality assurance, testing, and AI technologies
- Basic understanding of software testing concepts and methodologies
- Familiarity with testing tools or programming languages is a plus
- Strong attention to detail and problem solving skills
- Excellent communication and analytical abilities
- Eagerness to learn and adapt in a fast paced environment
- Ability to speak and write fluently in both Arabic & English
- Must be based in Riyadh
Why Join Us?
- Opportunity to be part of a high growth, innovative tech start up
- Collaborative, mission driven culture
- Hands on experience working on impactful AI products
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