Agent-At Your Service (Shomoos)
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Key skills for this role
About the Role
Marriott International is hiring an Agent - At Your Service (Shomoos) to handle guest requests via phone, email, chat, and mobile devices. Responsibilities include operating the switchboard, processing wake-up calls, logging requests, and providing information about room features and property amenities.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
- Operate telephone switchboard, process guest requests for wake up calls, and connect/direct calls to appropriate extension
- Receive, record, and relay messages accurately
- Log all guest requests or issues into computer, contact appropriate department, and follow up to ensure resolution
- Provide information to guests about room features, property amenities, and local areas of interest
- Process room service orders, answer menu questions, and record transactions in point of sale system
- Assist guests with accessing internet and guestroom entertainment
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Additional Information
- Job Number: 26082571
- Job Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
POSITION SUMMARY
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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