Agency Support Tech Support Analyst

Qualifications

• Competencies/Technical Skills
• Demonstrated excellent communication, interpersonal skills.
• Customer service oriented.
• Proven troubleshooting/problem solving skills are imperative.
• Flexible, reliable, collaborative and team player.
• Ability to interact with various groups including respective business areas, marketing, underwriting, agents and Digital business team.
• Attention to detail and organizational skills are essential.
• Proven technical and process management skills.
• Ability to multitask and balance priorities to meet deadlines.
• Knowledge/experience in a support contact center.
• Knowledge/experience of IMS, Masterpiece Real-Time is a plus.
• Agent portal and understanding of other Personal Risk products is desired.
• Download knowledge is a plus.
• The pay range for the role is $35,000 to $60,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
• Competencies/Technical Skills Demonstrated excellent communication, interpersonal skills. Customer service oriented. Proven troubleshooting/problem solving skills are imperative. Flexible, reliable, collaborative and team player. Ability to interact with various groups including respective business areas, marketing, underwriting, agents and Digital business team. Attention to detail and organizational skills are essential. Proven technical and process management skills. Ability to multitask and balance priorities to meet deadlines. Knowledge/experience in a support contact center. Knowledge/experience of IMS, Masterpiece Real-Time is a plus. Agent portal and understanding of other Personal Risk products is desired. Download knowledge is a plus. The pay range for the role is $35,000 to $60,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.