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Aftermarket Service Manager
Marzooq S. Al Shamlan Holding
Doha, QAT
Full Time
Manager
Field
1 months ago
LeadershipConflict ResolutionData driven Decision makingExcelBI ToolsService Analytics
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About the Role
Marzooq S. Al Shamlan Holding seeks an Aftermarket Service Manager to lead field service technicians, in-house repair teams, and spare parts operations in Doha. The role involves managing installation schedules, customer support, warranty cases, and driving aftermarket revenue.
Key Skills for This Role
LeadershipConflict ResolutionData driven Decision makingExcelBI ToolsService Analytics
Responsibilities
- Manage field service technicians, in house repair teams, customer support, spare parts, and HSE coordinators
- Develop and Monitor Installation schedules and repair activities
- Checking and validating spare parts orders & planning on demand stocks
- Conducting product Demos and training for end users
- Preparing and communicating weekly sales and service activities reports
- Provide Technical Support and consultation for the AMS and Sales teams
- Assist in Equipment Pre ordering activities, i.e., design, consultation, and installation
- Training existing and new team members on repair processes and skills
- Generating Sales Leads and keeping a record for evaluation and follow up
- Evaluation of own and teams’ performance
- Reporting and Managing AMS KPI’s
- Coordinate technical teams with other service managers to avoid overlapping
Requirements
- Diploma or bachelor’s in engineering discipline (Mechanical, Electrical) or similar
- 3 – 5 years in similar roles
- Strong leadership and conflict resolution
- Data driven decision making (Excel, BI tools, service analytics)
- Knowledge of warranty policies, service logistics, and contract law basics
- Excellent communication skills
- Electromechanical and Hydraulic Repair
- Electronics Repair and Calibration Service
- Automotive Equipment Installations
- Project Management
- Team Leadership
Full Job Posting
Company Description
- Marzooq S. Al Shamlan Holding, established in the 1950s, operates in retail, services, automotive, and trading sectors.
- Partners with over 180 leading international brands in the Qatari market.
Role Description
- Manage field service technicians, in house repair teams, customer support, spare parts, and HSE coordinators.
- Develop and Monitor Installation schedules and repair activities.
- Checking and validating spare parts orders & planning on demand stocks in collaboration with spare Parts Coordinator and Service Supervisors.
- Conducting product Demos and training for end users.
- Preparing and communicating weekly sales and service activities reports.
- Provide Technical Support and consultation for the AMS and Sales teams.
- Assist in Equipment Pre ordering activities, i.e., design, consultation, and installation.
- Training existing and new team members on repair processes and skills.
- Generating Sales Leads and keeping a record for evaluation and follow up.
- Evaluation of own and teams’ performance.
- Reporting and Managing AMS KPI’s.
- Coordinate technical teams with other service managers to avoid overlapping.
Major Functions Performed / Performance Standards
- Managing Day to Day activities of Indoor and Outdoor Technical Teams (Garage & Installations).
- Handling All Customer Complaints and warranty cases.
- Evaluating and Approving Service Reports and Repair Quotations.
- Drive aftermarket revenue through service contracts, spare parts, repairs, and upgrades.
- Cost Control and meeting targeted margins.
- Analyze service data to identify product failure trends, feeding insights back to engineering or quality teams.
Qualifications
- Minimum Education: Diploma or bachelor’s in engineering Discipline (Mechanical, Electrical) or similar.
- Minimum Experience: 3 – 5 years in similar roles.
- Strong leadership and conflict resolution.
- Data driven decision making (Excel, BI tools, service analytics).
- Knowledge of warranty policies, service logistics, and contract law basics.
- Excellent communication – able to interface with customers, sales, management, partners, etc.
- Electromechanical and Hydraulic Repair.
- Electronics Repair and Calibration Service.
- Automotive Equipment Installations.
- Project Management.
- Team Leadership.
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