After Sales Engineer – Ambulance & Medical Fleet Solutions
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Key skills for this role
About the Role
NAFFCO seeks an After Sales Engineer for ambulance and medical fleet solutions. The role combines technical knowledge of ambulance fit-outs and medical equipment with customer-facing service delivery and aftermarket project management.
Key Skills for This Role
Responsibilities
- Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services
- Provide technical aftersales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings
- Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions
- Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery
- Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance
- Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response
- Support continuous improvement of aftersales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives
- Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages
- Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports
Requirements
- Proven experience (typically 3–7 years) in aftersales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors
- Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit outs
- Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems
- Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred
- Competent with service management tools, CRM/ERP systems and Microsoft Office applications
- Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience
- Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable
Full Job Posting
Overview
- We are seeking an experienced After Sales Engineer to join our Ambulance & Medical Fleet Solutions team.
- The role combines technical knowledge of ambulance fit outs, medical equipment integration and vehicle systems with customer facing service delivery, maintenance support and aftermarket project management.
Key Responsibilities
- Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services.
- Provide technical aftersales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings.
- Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions with customers and internal teams.
- Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery.
- Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance.
- Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response.
- Support continuous improvement of aftersales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives.
- Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages.
- Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports.
Required Skills & Experience
- Proven experience (typically 3–7 years) in aftersales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors.
- Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit outs.
- Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems.
- Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred.
- Competent with service management tools, CRM/ERP systems and Microsoft Office applications (Excel, Word) to produce technical documentation and reports.
Qualifications
- Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience.
- Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable.
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