After-Hours Customer Service Representative

Looking for a career where you can make an impact?

Ardent Logistics might be just the place for you!

As an After-Hours Customer Service Representative , you’ll play a critical role in keeping our operations running smoothly overnight.

This position requires problem-solving, quick decision-making, and collaboration with a dynamic team—all while ensuring our customers, carriers, and partners receive the support they need.

What’s in it for you:

• Competitive pay: $18 – $22 per hour
• Comprehensive in-house training and mentoring program
• Health, Dental, and Vision coverage
• Paid vacation and holidays
• 401(k)
• Career advancement opportunities as the company grows

• Shift: Friday 22:00 - Saturday 06:00, Saturday 18:00 - Sunday 06:00, Sunday 18:00 - Monday 06:00
• Track and trace after-hours and overnight shipments
• Accurately document and report issues that occur overnight
• Collaborate with the sales team to onboard new carriers
• Monitor industry platforms to ensure carrier quality and compliance
• Review insurance certificates to confirm required coverage levels

What we’re looking for:

• Strong problem-solving and decision-making skills
• Reliable and dependable, with excellent attention to detail
• Ability to work independently in a fast-paced environment
• Clear and professional communication skills
• A proactive mindset and willingness to take ownership of responsibilities

Why Ardent?

Ardent is a leader in the transportation and logistics industry, known for its fast-paced sales model and innovative technologies.

Every day, we help arrange thousands of freight movements across the country, powered by our core values: unity, dedication, and creativity.

Beyond business, we care deeply about our employees, customers, carriers, and communities.