Advisory & Consulting Manager

Leading multiple end-to-end implementation of Diligent solutions for clients, from project kick-off through to go-live, ensuring projects are delivered on time and within scope.

Proactively manage portfolio operations, accurate time and scope capture within project, project financials, team utilization, and time management.

Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.

Translating client goals and current processes into clear solution designs and implementation plans that drive tangible governance, risk and compliance outcomes.

Own RAID management across assigned projects, maintaining clear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.Aiding and assisting commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele, ensuring client satisfaction throughout.

Facilitating engaging client workshops and training sessions, building user confidence and setting customers up for successful adoption.

Owning project communication and stakeholder management, providing clear status updates, managing expectations and ensuring issues are quickly identified and resolved.

Monitor project health diagnostics and proactively respond to delivery drift by identifying early warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.

Provide coaching and mentoring to Senior Specialists and Specialists on project management, delivery excellence, and customer enablement.

Identify opportunities to expand Diligent’s product footprint with existing and new customers.Capturing lessons learned and continuously improving our delivery approach, contributing to playbooks, templates and best practices across the Services team.

3-5 years of experience in project management, implementation delivery, or operations-focused roles, with strong business acumen and the ability to help customers achieve meaningful business outcomes

Experience working with technology platforms and complex business processes, with a hands-on, solutions-focused approach

Experience in leveraging AI to improve project delivery, workflows and operational efficiency

Excellent written and verbal communication skills in English

Experience with GRC, board or entity management platforms

Experience working with global clients and distributed, matrixed teams

Experience in a platform based products/solutions is an added advantage

Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP etc.)

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few

We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

Please find the link to our candidate privacy policy here: https://www.diligent.com/legal/candidate-privacy

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.