Advisor, Learning & Development

Responsibilities

• Support L&D operational excellence, including the planning and coordination of events, learner support, enrolment, Learning Management System (LMS) administration and operational reporting to deliver a high-quality learner experience
• Guide and support team members in problem-solving, planning and stakeholder management
• Serve as the escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes
• Identify and recommend opportunities to streamline processes and improve consistency
• Pilot responsible artificial intelligence (AI) tools to improve learner support, automate routine tasks and enhance operational reporting
• Track and monitor learning and event-related expenses to support budget accuracy and accountability
• Oversee the accuracy and integrity of LMS records, including course setup, session management, e-learning stability, completion tracking and system integrations
• Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMS workflow execution
• Administer learner surveys and course evaluations, ensuring data integrity and readiness for measurement, reporting and learning impact analysis
• Prepare and maintain operational learning reports related to participation, completion, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review
• Provide operational insights, learner data and capacity metrics to support L&D intake, prioritization, governance discussions and continuous improvement decisions
• Skills and Experience
• Post-secondary education in Human Resources, Adult Education, Organizational Development, Business Administration or a related field
• Professional certifications in L&D, project management or change management are considered an asset, including Certified Training and Development Professional (CTDP), Certified Training Practitioner (CTP) or Association for Talent Development Associate Professional in Talent Development (ATD APTD)
• 4+ years of experience in L&D, Human Resources operations or education services, with a focus on learning operations, learner support, LMS administration and operational reporting