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Advisor Assistant

Alterna
Ottawa, CAN
Full Time
Mid
Onsite
1 weeks ago
Microsoft Office SuiteCRMDocument Management SystemsPlanning SoftwareCanadian Securities Course (CSC)Conduct & Practices Handbook (CPH)
Free

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Scope of Position

  • Under the direction of the Team Lead, Wealth Management Operations – Wealth Management, the Advisor Assistant will be responsible for providing day to day support services to the Wealth Management sales force in the Investment Division (Formally IIROC) platform.
  • Responsibilities include assisting in the preparation of client meetings, transaction documentation, and participating in campaigns or special projects to allow Advisors to maximize time efficiency and productivity to develop wealth creation strategies for clients and gain new business and revenue.
  • The incumbent will be committed to some continuing education and keep current with related industry issues to better support the Advisors.
  • The Advisor Assistant will hold a current IIROC license and must be familiar with Privacy laws and industry regulations and abide by the applicable rules and regulations at all times.

Major Responsibilities

  • Onboards new clients and maintains current client book of business ensuring accurate and up to date client records in the contact management system.
  • Gathers information from Investment Advisor as needed to fulfill compliance requirements as well as client related requests.
  • KYC Standards: Plays a critical role in maintaining up to date client information, proactively managing Know Your Client (KYC) data updates, and ensuring all documentation complies with regulatory standards.
  • Client Risk Profiling: Collaborates with Investment Advisor to review and document accurate client risk tolerance levels, investment objectives, and time horizons, ensuring suitability of investment recommendations.
  • Investment Strategy: Assists in the identification and communication of suitable investment models based on client segmentation and investment goals, helping Advisors tailor portfolios that align with evolving market conditions and client needs.
  • Investment Structure & Fees: Supports the Advisor in educating clients about the comparative benefits of various investment structures (e.g., fee based vs. commission based), contributing to profitability and turn rate within of book of business.
  • Supports Investment Research and Client Education: Assists in conducting preliminary research on stocks, mutual funds, and ETFs to support Advisor recommendations, and helps articulate the rationale behind these options to clients in alignment with their financial goals, risk profiles, and time hori
  • Business Growth: Reviews segmentation summaries of the client base and identifies revenue and referral opportunities and encourages efforts to have Alterna Savings members invest in wealth offering increasing member penetration.
  • Advisor Support: Provides Advisors with accurate, timely information on market conditions and product options, helping them deliver well informed recommendations and maintain client confidence for ongoing client meetings.
  • Client Relationship Maintenance: Acts as a reliable point of contact for clients regarding account inquiries and follow ups, building trust and reinforcing credit union values in the process.
  • Informing clients of maturing GIC and re invest funds as requested by Advisor.
  • Checking/investigating buy/sell orders and reporting back to Advisor of any discrepancies.

Qualifications

  • Post secondary degree/diploma in a related field considered an asset.
  • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook Course (CPH) required.
  • Minimum 2 3 years of administrative or client service experience in wealth management, or a similar environment.
  • Experience supporting licensed advisors in an administrative or assistant capacity considered an asset.

Knowledge / Skills

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort working within CRM and document management systems.
  • Strong knowledge of planning software.
  • Basic understanding of Mutual funds, securities market and Insurance.

Compensation

  • Target Salary Range: CAD 53,000 CAD 60,000 per year.

About Alterna Savings

  • Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community.
  • Alterna is the first full service, member owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels.

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