Advanced Systems Integrator

Responsibilities

• Onsite Service: Travel to properties to conduct service calls, troubleshoot, and maintain SmartRent systems.
• Contractor Management: Oversee contractors and their crews onsite, ensuring alignment with SmartRent standards.
• Client Relationship Management: Prioritize client needs and requests, maintaining open communication with property managers and other stakeholders.
• Project Coordination: Collaborate with the office team to plan schedules for onsite projects and coordinate tasks effectively.
• Cross-Functional Communication: Engage with sales, field managers, support, product team, and developers to ensure alignment and proactive planning.
• Process Improvement: Provide feedback and suggestions to enhance our documentation and operational processes.
• Documentation: Write clear, engaging documentation about technical subjects and procedures.

Required Qualifications

• Minimum 2 years of experience in low-voltage access control system installations
• Prior experience troubleshooting access control and networking systems
• Experience coordinating projects and/or managing contractors
• Excellent written and verbal communication skills.
• Ability to handle face-to-face client meetings and de-escalate challenging situations.
• Strong organization skills and ability to manage multiple client requests.
• Self-starter with strong leadership qualities.
• Keen attention to detail and strong work ethic.
• Willingness to travel (including overnight stays) up to 5 days a week.
• Willingness to work nights and weekends as needed.

Preferred Qualifications

• Familiarity with network equipment such as Ubiquiti, Cisco, Ruckus, Aruba, Cambium, etc.
• Technical understanding of smart home devices and their installation.
• Relevant low voltage, electrical, or life safety system licenses.
• Experience in designing and installing access control systems.

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You’ll fit right in if you: