Advanced Field Service Engineer - Remote role

This is a varied role, and changes depending on your assignment, and the customer needs.

You could be focussing on an airline’s day to day operations, and keeping them flying, and for the next customer, it could be working with a smaller operator, building long team relationships and finding new ways that Honeywell can support their growth.

• Being single point of contact/customer focal of assigned customers for Honeywell Aerospace products and/or system technical issues
• Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Honeywell products and services
• Provide multi-disciplinary technical expertise, (mechanical and avionics), and operational guidance to help customers achieve proficiency in operating and maintaining Honeywell products
• Respond to telephone support cases from customers in real time
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required and Build relationships with assigned Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned Airline Customers locations, Europe wide
• Interpret and communicate technical support data; provide on-the-job training; act as liaison between Honeywell Aerospace and customer personnel

Key skills and qualifications:

• Ability to travel across Europe when required
• Full right to work in the UK without the need of sponsorship, and living within a commutable daily commute to our office
• Bachelor’s degree in aircraft engineering, (not avionics), or extensive equivalent hands-on experience
• Excellent written and verbal communication skills, with the ability to collaborate across teams and operate independently with minimal supervision
• Solid experience troubleshooting mechanical and electro-mechanical systems on business, commercial, or military aircraft

Demonstrated experience in a customer-facing role, with a strong focus on delivering high levels of customer satisfaction

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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