oracle
Advanced Field Service Engineer
Honeywell
Remote, USA
Full-time
Senior · 7+ years experience
Remote
USD 88500-110750 yearly / year
Discovered 1 weeks ago
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Responsibilities
- KEY RESONSIBILITES
- Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
- Diagnose, troubleshoot, and resolve complex technical issues to minimize system downtime and operational impact.
- Implement, configure, and deploy Honeywell solutions in accordance with customer requirements and industry best practices.
- Develop technical documentation and deliver training to customers, end users, and field technicians.
- Perform on-site and remote installation, commissioning, and system integration activities.
- Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
- Deliver technical presentations, demonstrations, and solution briefings to customers and key stakeholders.
- Analyze service trends, perform root cause investigations, and develop analytical reports to drive continuous improvement and operational efficiency.
Qualifications
- YOU MUST HAVE
- 7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
- 7+ years of customer service experience providing technical support, issue resolution, and client relationship management while maintaining high customer satisfaction.
- 7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
- Demonstrated ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
- Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, responding to critical system issues within established service level requirements.
- Ability to travel domestically and internationally, up to 75%
- WE VALUE
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