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Advanced Analytics Senior Analyst
Commonwealth Bank Group
Bengaluru, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 1 weeks ago
SQLTableau
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Business & Team
CDAO has a vision building a brighter future for all. Using data, analytics and AI. We’re delivering on this by working together with our business colleagues jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people and building technology solutions for the future.
We put the customer at the centre of everything we do and measure our performance against the groups’ external customer satisfaction measures.
Impact &contribution
A Customer Remediation Analyst at ASB plays a key role in helping the bank “make things right” for customers who may have been negatively impacted by system issues, product errors, fees, or other mistakes. The work directly supports ASB’s commitment to fairness, trust, and regulatory compliance.
This role sits within ASB’s Remediation Business Unit , which was established to correct customer harm and prevent future issues. The unit delivers multiple projects across Personal, Business, and corporate banking, working with structured processes and specialised squads.
Roles & responsibilities
- Perform advanced analysis to help answer questions.
- Conduct analysis to understand customer behaviours, customer profiles and customer impact, etc.
- Fostering a culture of continuous learning by encouraging the team to consistently apply and demonstrate the same.
- Delivering sound business decision making insight using superb data analytics, statistical modelling and data visualization
- Knowledge sharing and technical leadership – creating a drive for ‘craftsmanship’ and taking pride in inspiring and motivating others to share knowledge and upskill each other in your area of expertise
- Ability to mentor junior analysts in the team.
- Adhering to guardrails – contributing to and adhering to the standards and policies defined by the Practice.
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