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Admissions Officer
AlephYa Education
Abu Dhabi, UAE
Full Time
Entry
Onsite
2 weeks ago
Admissions ManagementCRM SystemsMicrosoft OfficeCommunicationOrganizational SkillsADEK Regulations
Free
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About the Role
AlephYa Education seeks an Admissions Officer to support the school Registrar by managing end-to-end admissions tasks from initial inquiry to enrolment, ensuring compliance with ADEK regulations and maintaining exceptional parent experience.
Key Skills for This Role
Admissions ManagementCRM SystemsMicrosoft OfficeCommunicationOrganizational SkillsADEK Regulations
Responsibilities
- Act as the first point of contact for prospective parents via phone, email, and in person, delivering a professional and welcoming experience
- Provide personalized school tours and coordinate trial sessions or assessments
- Process inquiries, applications, offer letters, acceptances, and waitlists in accordance with Registrar guidance
- Maintain accurate and up to date records, manage CRM databases, files, and admissions documentation
- Coordinate assessments and interviews, scheduling with academic staff and managing parent communication
- Assist the Registrar in maintaining records of available places, waiting lists, and enrolment projections
- Prepare weekly/monthly admissions reports for the Registrar and senior leadership
- Ensure full compliance with ADEK/KHDA admissions requirements, including document verification and record keeping
- Manage student transfer documents (TCs), visas/passports, and coordinate with government relations as needed
- Manage admissions inbox and filing (physical/digital), ensuring efficient document retrieval and secure archival
Requirements
- Bachelor's degree in Education, Business, or related discipline
- 2+ years of experience in admissions, customer service, or administrative roles in educational settings (UAE preferred)
- Skilled in MS Office; experience with CRM/MIS systems
- Familiarity with UAE regulations (ADEK/KHDA) and admissions compliance
- Excellent communication, strong organizational ability, attention to detail, and team collaboration
Full Job Posting
About Alephya Education
- Alephya is an educational group established in the UAE that owns and operates schools across the GCC.
- We are committed to nurturing global citizens who remain deeply connected to both their heritage and the wider world.
Position Overview
- This role supports the school Registrar by managing end to end admissions tasks, from initial inquiry to enrolment, while ensuring compliance with ADEK regulations and maintaining exceptional parent experience.
- Acts as a key connector between prospective families and internal stakeholders.
Core Responsibilities
- Act as the first point of contact for prospective parents via phone, email, and in person, delivering a professional and welcoming experience.
- Provide personalized school tours and coordinate trial sessions or assessments.
- Process inquiries, applications, offer letters, acceptances, and waitlists in accordance with Registrar guidance.
- Maintain accurate and up to date records, manage CRM databases, files, and admissions documentation.
- Coordinate assessments and interviews, scheduling with academic staff and managing parent communication.
- Assist the Registrar in maintaining records of available places, waiting lists, and enrolment projections.
- Prepare weekly/monthly admissions reports for the Registrar and senior leadership.
- Support annual enrolment cycles, including re enrolment, contract processing, and student registration with authorities.
- Ensure full compliance with ADEK/KHDA admissions requirements, including document verification and record keeping.
- Manage student transfer documents (TCs), visas/passports, and coordinate with government relations as needed.
- Manage admissions inbox and filing (physical/digital), ensuring efficient document retrieval and secure archival.
- Update CRM/SIS platforms daily to maintain accuracy and support pipeline reporting.
Qualifications & Experience
- Bachelor's degree in Education, Business, or related discipline.
- 2+ years in admissions, customer service, or administrative roles in educational settings (UAE preferred).
- Skilled in MS Office; experience with CRM/MIS systems.
- Familiarity with UAE regulations (ADEK/KHDA) and admissions compliance.
- Excellent communication, strong organizational ability, attention to detail, and team collaboration.
Personal Attributes
- Professional, customer focused, and responsive under pressure.
- Culturally sensitive with excellent interpersonal skills.
- Organized, proactive, and capable of multitasking effectively.
Reporting & Collaboration
- Reports to: Registrar.
- Collaborates with: Registrar, Admissions Manager, Marketing Team, Academic Staff, Government Relations.
- Engages with: Prospective families, feeder schools, relocation agencies, and external authorities.
KPIs & Success Metrics
- Average inquiry response time (e.g. within 24 hrs).
- Conversion rates (inquiry → application, application → enrolment).
- Accuracy of admissions records and compliance audits.
- Parent satisfaction feedback.
- Attendance and support during admissions events.
Employment Terms
- Full time, on site position; flexibility for assessment days and events.
- UAE work permit with background and child protection clearance required.
- Competitive salary aligned with Abu Dhabi private school standards.
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