Administrator, Shared Services

Process financial and non-financial transactions including adjustments, payments, reversals, and account updates

Perform account maintenance activities in accordance with established procedures

Ensure all transactions are completed accurately and within defined service level agreements (SLAs)

Support daily operational workflows, including queue management and service request processing

Generate and review system reports to identify and resolve discrepancies

Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance

Perform account and transaction reconciliations to ensure data accuracy and completeness

Investigate and resolve variances or exceptions in a timely manner

Maintain tracking logs and provide reporting for operational and audit purposes

Conduct regular quality checks and audits on processed transactions and account setups

Document findings and escalate discrepancies to management as required

Support adherence to internal controls and risk management practices

Review and validate convenience cheque requests against client and account information

Process cheque postings, stop payments, and related servicing requests

Ensure compliance with fraud prevention and operational controls

Adhere to all applicable regulatory requirements, internal policies, and procedures

Ensure all activities align with organizational risk management frameworks

Escalate potential risks, control gaps, or policy breaches appropriately

Post-secondary degree or diploma in Business, Finance, or related field

Minimum 2 years of experience in financial services operations

Credit card operations experience preferred

Call centre or customer-facing financial services experience is an asset.

Strong financial acumen with attention to detail, including knowledge of credit card operations, risk, and compliance

Advanced analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment

Excellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approach

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

On-Site Fitness: Gym access at our London and Montreal offices.

Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

Family Support: Parental leave top-up program to help you during life’s big moments.

For more information on who we are as an employer click here.

Expected base salary range is $50,000 - $55,000, plus the opportunity to earn an annual incentive bonus tied to performance.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.