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Key skills for this role
The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers.
Accurately input renewals details on Optimus (renewal directory or manual when required)
Check errors on directory reports and weekly reports making corrections where required
Prepare Conversion Agreements for Adjustable mortgages when requested by client
Generate and mail confirmation letters to client
Audit renewals/conversion to ensure accuracy of terms inputted
Maintain investor spreadsheets for renewal allocations and reporting commitments for Accounting, investors and management on a daily basis based on guidelines from treasury
Maintain current interest rate sheets used by Renewal Administration Department
Manage and complete daily workflow items
Prepare mortgage Discharge Statements
Audit discharge statements to ensure accurate penalties, fees and notes are in place
Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out
Complete all other projects as assigned by management
You have acquired a post-secondary diploma or degree
You have some experience in the mortgage industry (may not be applicable for entry-level positions)
You enjoy problem-solving
Bilingualism (French, English) required
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Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
The team you’ll join: Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
Canadian non-bank mortgage lender originating and servicing residential and commercial mortgages through mortgage brokers.
Visit company websiteJobs and hiring trendsCAD 43000-53000 yearly / year
Full-time
Entry
Onsite
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