Administrator

As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team.

This is a full-time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln.

Being a member of the administration team, working in a fast-paced environment, you will also be responsible for:

Ensure data confidentiality is maintained at all times

Contacting patients within scheduled times to book their appointments

Ensure all relevant information regarding their appointment is sent to patients

Update patient administration electronic records to reflect patient contact

Answering the telephones and dealing with patient or customer queries

Monitoring and clearing administration task lists to ensure the service meets its performance targets

Answering email queries from external customers or colleagues

Directing of discharges to the appropriate service

Contribute to the team objective of meeting all Key Performance Indicators (KPIs)

Maintaining the Health and Safety and cleanliness standards in the office

Preparation and transporting outgoing post daily (on site at Business Park)

Maintain compliance with mandatory training

Any other administrative support tasks as required

You will be an experienced administrator with: