Administrative Support III

The Administrative Support III - Switchboard Operator/Visitor Information position performs a variety of complex clerical duties while providing switchboard and visitor information services for the hospital. Reporting to the Team Lead (RSPI) and Supervisor, RSPI Southwest Zone, this role is responsible for operating the hospital switchboard and providing reception services to patients, visitors, and vendors. Additional responsibilities include receipting cash transactions and disseminating patient information in accordance with the Health Information Act.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: SZ CHIR HOSP Visitor Info

Primary Location: Chinook Regional Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 17-SEP-2026

Temporary Employee Class: Temporary Full Time

Date Available: 01-OCT-2026

Temporary End Date: 31-JAN-2027

Hours per Shift: 7.75

Length of Shift in weeks: 4

Shifts per cycle: 20

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: As Per Rotation

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Completion of Grade 12 or equivalent.

Working knowledge of Microsoft Outlook, Word, and Excel is required. Strong keyboarding skills and Medical Terminology proficiency are essential; testing will be administered for both. Must be available to work all shifts, including days, evenings, nights, weekends, and holidays as required. Demonstrated attention to detail, problem-solving abilities, and the capacity to work independently with minimal supervision. Proven ability to maintain a professional demeanor, manage stressful situations with empathy, and remain calm, courteous, and tactful at all times. Excellent communication, organizational, and time-management skills, with the ability to perform effectively under pressure and meet deadlines. Only candidates who meet the qualifications outlined in this posting will be contacted. To ensure full consideration, please submit both a resume and cover letter with your application.

Previous hospital switchboard or call center experience is preferred. Experience with Connect Care is considered an asset.

All postings close at 23:59 MT of the posting end date indicated.

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.