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Administrative Services Representative (ASR) V One regular unionized position Flexible location, New Brunswick, Canada $32.22 to $39.68 per hour based on a 40-hour work week Competition # E22612-2026
At NB Power we are a team, committed to offering the best customer experience, ensuring energy security, and accelerating a sustainable clean energy transition. Why? Because we’re New Brunswickers too, we care about our customers and future generations, and today we are actively looking for a new member to join us.
The Administrative Services Representative (ASR) V is responsible for coordinating the delivery of residential energy efficiency programs while ensuring an exceptional customer service experience. This role serves as a key point of contact for customers, supporting complex inquiries, resolving issues, balancing customer needs with program requirements and ensuring program targets are achieved. The ASR V also provides day-to-day leadership, coaching, and support to employees.
Coordinating and providing operational support for Energy Efficiency Services residential programs
Ensuring effective delivery and day-to-day operation of incentive programs.
Leading and supporting staff through work coordination, coaching, performance management, training, and development to ensure effective service delivery and achievement of program objectives.
Post-secondary diploma OR
High School Diploma or GED
Four years of experience in customer service or in a customer-facing role, which includes responding to customer inquiries, resolving issues, managing competing customer needs, and delivering a high standard of customer service (those with a High School Diploma or GED will require two additional years of experience).
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Four years of experience in one of the following areas may also be considered (those with a High School diploma or GED will require two additional years of experience): Human Resources Business Finance Administration Any other relevant field.
Human Resources
Business
Finance
Administration
Any other relevant field.
Experience mentoring, training, or guiding others, coordinating work activities, serving as a subject matter resource, and supporting processes.
Experience in administering processes or programs
Experience in interpreting and applying policies, guidelines and procedures
Strong customer service, organizational, communication and problem-solving skills
Good working knowledge of the Microsoft Office Suite
An equivalent combination of training and experience may be considered. Subject to competition response, the minimum qualifications may be modified. An Eligibility List generated from this competition may be used to fill future vacancies at the same level within a period of up to 12 months. We care for our team, and as a member you will have access to:
Health & Dental plans that provide flexible options to meet your needs
Health Spending Account, allowing for further flexibility
New Brunswick Public Service Pension Plan, offering retirement financial security
Wellness options, including our Employee Family Assistance Program
Benefits that allow for financial protection in the event it is needed
Various options for paid or unpaid leaves
Representation of the IBEW Local 37 Union
Career development and growth throughout the organization
Competitive wages
Could you be our next team member? Apply today! Please ensure a resume and a copy of your degree/diploma/certificate are attached to your online application. NB Power will accept foreign credentials if they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials To be considered for this employment opportunity you must be eligible to work in Canada. For questions concerning this job opening please contact Sonia Grenier at careers@nbpower.com
Please note that only applications submitted through the NB Power website will be considered, as the showing of our postings on various websites may not have been requested or approved.
NB Power is an equal opportunity employer dedicated to workforce diversity.
New Brunswick’s provincial Crown electric utility generates, transmits, distributes and sells electricity to customers.
Visit company websiteJobs and hiring trendsCAD 32.22-39.68 hourly / hour
Full-time
Mid · 4+ years experience
Hybrid
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