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ADMINISTRATIVE SERVICES ASSISTANT 3 - 06222026-78522
State of Tennessee
Davidson County, UAE
Full Time
Entry
Onsite
3 weeks ago
Microsoft AccessCustomer ServiceData EntryOrganizational SkillsWritten Communication
Free
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Microsoft AccessCustomer ServiceData Entry
About the Role
The State of Tennessee Department of Labor & Workforce Development seeks an Administrative Services Assistant 3 to provide comprehensive administrative support for the Medical Impairment Rating Program and related functions.
Key Skills for This Role
Microsoft AccessCustomer ServiceData EntryOrganizational SkillsWritten Communication
Responsibilities
- Manage MIR Program intake, including sending receipt confirmations, determining eligibility, creating case files, issuing 100 mile physician lists, and coordinating with the Program Coordinator
- Assist with daily operations of the MIR and CPP Registries, including scheduling, obtaining physician licensing/disciplinary documentation, and releasing MIR reports
- Maintain the Utilization Review (UR) mailbox and process UR appeals by sending notifications, requesting and tracking medical records, organizing files, and preparing appeal decision letters
- Keep electronic tracking systems current, including Microsoft Access spreadsheets, appeal trackers, contact logs, and other workflow documentation
- Complete indexing and global search processes for UR Appeal files
- Research and route coverage, EDI, and compliance related errors within established timelines
- Support the Medical Payment Committee (MPC) by sending case notifications, organizing case materials, providing travel arrangements, preparing decision letters, drafting meeting minutes, and maintaining records
- Assist with daily mail operations, including outgoing mail, receiving, scanning and distributing incoming mail, and delivering checks to the accounting team
Requirements
- Associate/two year degree in safety, industrial engineering, sciences or other related field
- One year experience
Full Job Posting
Job Information
- State of Tennessee Job Information
- Opening Date/Time: 06/22/2026 12:00AM Central Time
- Closing Date/Time: 06/28/2026 11:59PM Central Time
- Salary (Monthly): $4,057.00 $6,099.00
- Salary (Annually): $48,684.00 $73,188.00
- Job Type: Full Time
- City, State Location: Nashville, TN
- Department: Labor and Workforce Development
Qualifications
- Education and Experience: An associate/two year degree in safety, industrial engineering, sciences or other related field, and one year experience.
Overview
- This position provides comprehensive administrative support for the Medical Impairment Rating Program, the Certified Physician Program, Utilization Review Appeals, The Medical Payment Committee, and Technical Support for the CMUR Portal.
Responsibilities
- Manage MIR Program intake, including sending receipt confirmations, determining eligibility, creating case files, issuing 100 mile physician lists, and coordinating with the Program Coordinator on objections, physician selections, and strike list requests.
- Assist with daily operations of the MIR and CPP Registries, including scheduling, obtaining physician licensing/disciplinary documentation, and releasing MIR reports.
- Maintain the Utilization Review (UR) mailbox and process UR appeals by sending notifications, requesting and tracking medical records, organizing files, and preparing appeal decision letters within required timelines.
- Keep electronic tracking systems current, including Microsoft Access spreadsheets, appeal trackers, contact logs, and other workflow documentation.
- Complete indexing and global search processes for UR Appeal files, including adding required documents, validating searchability, closing trackers, and securely disposing of paper and digital files.
- Research and route coverage, EDI, and compliance related errors within established timelines, provide same day customer communication, and follow up with internal departments as needed.
- Support the Medical Payment Committee (MPC) by sending case notifications, organizing case materials, providing travel arrangements, preparing decision letters, drafting meeting minutes, and maintaining accurate committee records.
- Assist with daily mail operations, to include outgoing mail, receiving, scanning and distributing incoming mail, and delivering checks to the accounting team.
Competencies (KSA's)
- Customer Focus
- Manages Complexity
- Action Oriented
- Interpersonal Savvy
- Nimble Learning
Knowledges
- Building and Construction
- Mechanical
- Customer and Personal Service
- English Language
- Engineering and Technology
Skills
- Active Learning and Listening
- Monitoring
- Reading Comprehension
- Writing
- Critical Thinking
Abilities
- Written Comprehension
- Inductive Reasoning
- Problem Sensitivity
- Speech Clarity
- Limb and/or Full Body Flexibility
Tools & Equipment
- Computer/Printer
- Safety and Health Related Equipment
- Personal Protective Equipment
- Telephone/Cell Phone
- Motor Vehicle
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