Administrative Receptionist

Overview

Summary

Key Responsibilities

• Welcome and assist patients and visitors in a professional and compassionate manner.
• Manage patient registration, appointment coordination, and patient journey processes in an efficient and professional manner.
• Handle incoming calls, WhatsApp inquiries, emails, and appointment scheduling professionally.
• Coordinate and confirm appointments while ensuring accurate patient information is maintained in the system.
• Provide patients with accurate information regarding services, clinicians, assessments, and clinic procedures.
• Maintain organized reception and waiting areas to ensure a positive patient experience.
• Process administrative documentation, patient records, forms, and reports accurately.
• Coordinate with clinical and administrative departments to support smooth patient flow and daily operations.
• Handle patient concerns or inquiries professionally and escalate matters when required.
• Ensure strict confidentiality and compliance with healthcare privacy and administrative policies.
• Support additional administrative and operational duties as assigned.

Qualifications & Experience

• Previous experience in a receptionist, front desk, customer service, or administrative role, preferably within a healthcare or medical setting.
• Strong communication and interpersonal skills with excellent spoken and written English (additional languages are an advantage).
• Professional demeanor and strong customer service orientation.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office, scheduling systems, and administrative software.
• Ability to manage sensitive situations with empathy, professionalism, and discretion.
• Strong attention to detail and commitment to accuracy and confidentiality.
• Familiarity with healthcare administration and medical terminology is an advantage.

What We’re Looking For

• A patient-focused individual who creates a welcoming and supportive environment for patients and visitors.
• Someone who can balance professionalism, empathy, and efficiency in a healthcare setting.
• A proactive team player with strong organizational and communication skills.
• An individual committed to maintaining high service standards, confidentiality, and professionalism at all times.
• Interested candidates should submit their curriculum vitae to application@gnc-dubai.com