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Key skills for this role
Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner. Establish and maintain files and records.
Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees; attend meetings, take notes, and follow up on decisions within area of responsibility
Order office supplies and maintain inventory for the terminal
Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
Redirect documents intra- and inter-terminal as well as to customers as needed
Manifest and arrange appointments via fax, email, and telephone. Call customers regarding appointment change, status, rescheduling, and issues regarding appointment. Schedule driver appointments. Update system with appointment information.
Prepare manifests for trucks crossing from Canada to US border and vice versa
Verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
Input pick up BOL’s and update POD’s. Upload and edit EDI files. Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
Track and update system information on shipments for agent delivery.
Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
Reporting: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
Mentor and train office staff in procedures and in use of current software
Skip the repetitive application forms
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Dispatch some night runs/shifts
Other related duties as may be required
Delivering what drives you.
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Onsite
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