Administrative & Client Services Assistant
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Key skills for this role
About the Role
The Mother Tongue Center in Abu Dhabi is hiring an Administrative & Client Services Assistant to support daily operations and ensure a smooth experience for students and clients.
Key Skills for This Role
Responsibilities
- Manage student registration and course scheduling
- Handle inquiries (WhatsApp, email, phone) in a clear and professional manner
- Coordinate between students, instructors, and management
- Maintain accurate records in the CRM system (Zoho Bigin)
- Support placement test coordination and follow ups
- Assist in class readiness and operational setup
- Ensure a high quality front desk and client experience
Requirements
- Fluent in both Arabic and English (spoken and written)
- Must be able to live in Al Khalidiya or relocate within walking distance of the center
- Must be able to work on a split schedule: Morning 8:00 AM – 1:00 PM and Evening 4:00 PM – 8:00 PM
- Strong administrative and coordination skills
- Excellent communication skills and phone etiquette
- Experience in client facing roles (education, training centers, or service based businesses is a strong advantage)
- Comfortable using CRM systems and digital tools (Zoho or similar is a plus)
- Ability to handle multiple tasks and last minute changes
Full Job Posting
Company Description
- The Mother Tongue Center, based in Abu Dhabi, specializes in teaching Arabic through a comprehensive approach that connects learners to the language, culture, and region. With over a decade of experience, the center serves diplomats, professionals, and enthusiastic language learners.
Responsibilities
- Manage student registration and course scheduling
- Handle inquiries (WhatsApp, email, phone) in a clear and professional manner
- Coordinate between students, instructors, and management
- Maintain accurate records in the CRM system (Zoho Bigin)
- Support placement test coordination and follow ups
- Assist in class readiness and operational setup
- Ensure a high quality front desk and client experience
Mandatory Requirements
- Fluent in both Arabic and English (spoken and written)
- Must be able to live in Al Khalidiya or relocate within walking distance of the center
- Must be able to work on a split schedule: Morning 8:00 AM – 1:00 PM and Evening 4:00 PM – 8:00 PM
Qualifications
- Strong administrative and coordination skills
- Excellent communication skills and phone etiquette
- Experience in client facing roles (education, training centers, or service based businesses is a strong advantage)
- Ability to coordinate between students, instructors, and management efficiently
- Detail oriented and highly organized, with a proactive problem solving mindset
- Comfortable using CRM systems and digital tools (Zoho or similar is a plus)
- Ability to handle multiple tasks and last minute changes without losing structure
- Fluency in English is required; Arabic is a strong advantage
Why join us?
- Work in a professional, multicultural environment
- Be part of a growing institute with regional ambitions
- Gain exposure to corporate and diplomatic clients
- Play a key role in improving operational systems and client experience
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