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Administrative Assistant
Generator Supercenter of Birmingham
Homewood, USA
Full-time
Mid
Onsite
USD 45000-55000 yearly / year
Discovered 1 weeks ago
Free
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- A positive and collaborative work environment
• Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental and Vision
- 401(k) + 401 (k) matching after 60 days
- Paid time off
- Training & development
- Wellness resources
- Schedule service visits using route optimization tools to maximize efficiency.
- Assign and dispatch electricians for residential service calls and generator repairs.
- Manage and schedule installations from start to end.
- Answer inbound calls and assist customers with inquiries.
- Set up and manage automatic billing cycles for service contract customers.
- Handle customer escalations and provide effective resolutions.
- Collect deposits and collect different payment plans.
- Organize and track service parts and materials to ensure availability.
- Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
- Participate in team meetings, offering insights and reports directly to corporate leadership.
- Interview potential employees for store locations.
- Set opening and closing schedules for the store.
- Manage payroll hours for all employees.
- Track projects from sales through completion, ensuring all deadlines are met.
- Collect payments due upon project completion.
- Previous experience in production management, scheduling, or service coordination preferred.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience handling customer escalations professionally.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency in scheduling software and route optimization tools is a plus.
- Knowledge of generator installation and service processes is preferred.
- Competitive salary and benefits package.
- Opportunity to work with an industry leader in standby generators.
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