Administrative Assistant

PsicoVida | Centro de Bienestar y Atención Psicológica

Dubai, UAE

Full Time

Director

Remote

2 weeks ago

Customer ExperienceUser Experience (UX)Strategic PlanningProject ManagementPublic RelationsData Analysis

Free

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Key skills for this role

Customer ExperienceUser Experience (UX)Strategic Planning

The Chief Experience Officer (CXO) at PsicoVida is responsible for shaping and overseeing the overall experience of clients across all digital and service touchpoints in a full time, remote capacity.
This role leads the design and implementation of client centered strategies, ensuring that service delivery, communication, and digital interfaces consistently reflect PsicoVida’s values and quality standards.
The CXO collaborates with clinical, operations, and marketing teams to map client journeys, identify pain points, and coordinate initiatives that improve satisfaction, engagement, and retention.
Daily responsibilities include reviewing experience metrics and feedback, prioritizing experience enhancement projects, aligning teams around experience goals, and maintaining clear, empathetic communication with internal and external stakeholders.
The CXO also represents PsicoVida in public facing initiatives, helping to promote the organization’s mission and build strong community and partner relationships.

Experience in customer experience and user experience (UX), with demonstrated ability to design and improve holistic client journeys.
Strong strategic planning skills, including setting experience focused objectives, defining KPIs, and guiding long term initiatives.
Proficiency in project management, with the ability to coordinate cross functional teams, manage timelines, and deliver measurable outcomes.
Public relations skills, including clear and inclusive communication, brand representation, and stakeholder relationship building.
Proven leadership experience in a service based or healthcare, wellness, or mental health environment is highly beneficial.
Ability to work effectively in a fully remote setting, with strong self management, collaboration, and digital communication skills.
Analytical capabilities to interpret experience data, client feedback, and market trends to inform decision making.
Bachelor’s degree in Business, Psychology, Communication, Design, or a related field; advanced degrees or specialized training in CX/UX are a plus.
Fluency in Spanish and English, or strong proficiency in both, is highly advantageous for serving diverse client populations.