Administration Support Officer

Providing a high level of administrative support to clinical and operational teams.

Delivering exceptional customer service to patients, visitors, medical practitioners and staff.

Managing reception activities, including patient admissions and discharges.

Conducting health fund eligibility checks and processing patient payments.

Supporting bookings, appointments, admissions and course enrolments.

Assisting with banking reconciliation, purchasing and inventory management.

Coordinating maintenance requests and general operational support activities.

Performing clinical transcription, records management and patient information requests.

Monitoring and maintaining data quality, identifying and correcting discrepancies as required.

Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Exceptional customer service skills and a patient-centred approach.

Strong organisational skills with the ability to manage competing priorities and meet deadlines.

Excellent written, verbal and interpersonal communication skills.

Proven ability to work both independently and collaboratively within a team environment.

Strong attention to detail and the ability to analyse information to identify issues and implement solutions.

Confidence using Microsoft Office applications and healthcare information systems.

Well-developed problem-solving, decision-making and critical thinking skills.

Experience working within a hospital, healthcare or medical setting (desirable)

Knowledge of health information systems and patient administration processes.

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

Career growth opportunities across healthcare, corporate, research and leadership pathways

Professional development and learning through Mater Education, external partners and internal development programs

Generous salary packaging to help maximise your take-home pay

Health and wellbeing support, including EAP, pastoral care and discounted private health insurance

Fitness Passport access and a range of lifestyle, retail and travel discounts

Discounted parking and reduced prices at Mater cafés and coffee outlets

A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater . #GetBetterWithMater

Applications close (two weeks after advertising date) – please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.