Administration Officer

About the roleThe Administration Officer Outpatients – Reliever provides flexible administrative support across Specialist Outpatient & Ambulatory Services at Redcliffe Hospital. This role delivers relief coverage for planned and unplanned staff leave, helping to ensure the ongoing provision of high-quality administrative services that support patients, visitors, clinicians and healthcare teams.The successful candidate will work across a variety of outpatient and ambulatory service areas, including reception, call centre, booking services, oncology, antenatal and allied health clinics. The role is responsible for managing appointments, maintaining accurate patient information, responding to enquiries, and providing professional customer service while supporting efficient clinical service delivery and patient care.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Provide administrative support across outpatient reception, booking, call centre and ambulatory service areas as operationally required.Manage appointment bookings, cancellations, rescheduling and waiting lists in accordance with Specialist Outpatient Implementation Standards.Deliver high-quality customer service while responding to patient, clinician and stakeholder enquiries.Maintain accurate patient information and utilise multiple Queensland Health information systems to support service delivery.Support efficient clinic operations through effective time management, adaptability and collaboration with multidisciplinary teams.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED