Admin/ Customer Support Executive
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Key skills for this role
About the Role
Olympus Capital is hiring a confident and customer-focused Admin and Customer Support Executive to support new clients in joining and using our trading platform. You will guide users through registration, KYC, deposits, and platform access, while handling inbound/outbound calls and emails.
Key Skills for This Role
Responsibilities
- Guide new clients step by step through onboarding (registration, verification, KYC, account setup)
- Assist clients with deposits, withdrawals, and basic platform navigation
- Take inbound calls and make outbound calls to onboard users
- Reply to customer support emails and ensure timely resolution of queries
- Follow up with users who have started onboarding but not completed it
- Coordinate with internal teams (back office, compliance, payments, sales) to resolve issues
- Maintain accurate records of client interactions and onboarding status
- Ensure professional communication and client satisfaction at all times
Requirements
- Candidate based in Dubai
- Excellent spoken and written English with a clear, professional accent
- Background or basic knowledge of finance, forex, crypto, or trading preferred
- Strong communication skills and comfort speaking to clients on phone/video calls
- Willingness to learn platform processes, compliance steps, and financial products
- Organized, patient, and able to explain steps clearly to non technical users
Full Job Posting
Job Overview
- We are hiring a confident and customer focused Admin and customer support executive to support new clients in joining and using our trading platform.
Key Responsibilities
- Guide new clients step by step through onboarding (registration, verification, KYC, account setup).
- Assist clients with deposits, withdrawals, and basic platform navigation.
- Take inbound calls and make outbound calls to onboard users.
- Reply to customer support emails and ensure timely resolution of queries.
- Follow up with users who have started onboarding but not completed it.
- Coordinate with internal teams (back office, compliance, payments, sales) to resolve issues.
- Maintain accurate records of client interactions and onboarding status.
- Ensure professional communication and client satisfaction at all times.
Requirements
- Candidate based in Dubai.
- Excellent spoken and written English with a clear, professional accent.
- Background or basic knowledge of finance, forex, crypto, or trading preferred.
- Strong communication skills and comfort speaking to clients on phone/video calls.
- Willingness to learn platform processes, compliance steps, and financial products.
- Organized, patient, and able to explain steps clearly to non technical users.
What We Offer
- Competitive salary.
- Training on forex basics, onboarding flow, and platform usage.
- Growth opportunity in a fast scaling global financial brand.
- Dubai office based role with long term career potential.
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