Accounts Receivable Specialist
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Key skills for this role
Role Overview
The AR Revenue Cycle Collections Specialist is responsible for managing unpaid and underpaid ambulance claims, resolving denials, and ensuring timely follow-up in accordance with payer guidelines. This role requires strong analytical skills, persistence, and comfort navigating Medicare, Medicaid, and commercial payer regulations specific to EMS transport .
Key Skills for This Role
Full Job Posting
Location
- Skokie Department: Billing Reports To: Senior Director of Billing
About Lifeline
Lifeline Ambulance Network is a multi-market private ambulance provider delivering emergency and non-emergency medical transportation services. Our revenue cycle team plays a critical role in ensuring accurate reimbursement, compliance with payer regulations, and financial sustainability across EMS operations.
We’re seeking an Accounts Receivable Specialist who understands the urgency, complexity, and nuance of EMS billing —someone who can own their work, push claims to resolution, and communicate effectively with payers and internal stakeholders.
Position Summary
The AR Revenue Cycle Collections Specialist is responsible for managing unpaid and underpaid ambulance claims, resolving denials, and ensuring timely follow-up in accordance with payer guidelines. This role requires strong analytical skills, persistence, and comfort navigating Medicare, Medicaid, and commercial payer regulations specific to EMS transport .
Claims & Denials Management
Resolve all assigned denial and correspondence tasks with accuracy and urgency
Research and correct claim rejections, denials, and underpayments
Prepare and submit corrected claims, appeals, and supporting documentation
Accounts Receivable Optimization
Actively work unpaid claims 60+ days from date of service
Ensure previously worked claims are re-reviewed every 30 days or less
Identify root causes of recurring denials and escalate trends appropriately
Appeals & Payer Follow-Up
Submit formal appeals and track outcomes through final resolution
Communicate directly with Medicare, Medicaid, and commercial payers
Maintain detailed documentation of payer interactions and appeal status
Cross-Functional Communication
Serve as a liaison between payers, patients, billing leadership, and operations
Provide clear updates on high-dollar or high-risk claims
Support internal audits and compliance efforts as needed
Required Qualifications
- 1–2 years of revenue cycle or AR collections experience (EMS billing strongly preferred)
- Working knowledge of CPT, ICD-10, and HCPCS coding
- Strong understanding of government and commercial payer rules , especially for ambulance transport
- Proficiency in Microsoft Excel and Word
- High school diploma or equivalent required
Core Competencies
Detail-oriented & analytical — able to spot trends and solve complex billing issues
Persistent & organized — follows claims through to resolution without dropping the ball
Clear communicator — professional, confident payer and internal communication
Accountable & adaptable — owns outcomes and adjusts quickly to changing priorities
IND123
About LifeLine Ambulance Illinois
Parent group profile
LifeLine Ambulance
Private ambulance network providing emergency, non-emergency, specialty, and event medical transport across four U.S. states.
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