Accounts Receivable Manager

Manage and oversee large, complex customer accounts to ensure timely payment, proper deduction handling, and dispute resolution.

Analyze past due accounts and coordinate collection efforts through customer communication and cross-functional collaboration.

Review customer accounts for skipped, short-paid, disputed, or misapplied payments and drive timely resolution.

Review and manage orders on credit hold and coordinate with Credit, Sales, Billing, and Customer Service teams to support timely order releases within delegated authority.

Ensure customer accounts are reconciled and maintained in compliance with company controls and policies.

Develop strong relationships with but not limited to Sales, Commercial Finance, Credit, Logistics, Operations, Accounting, Pricing, Returns, and Customer Service teams.

Proactively communicate risks related to past due balances, deductions, disputes, and order blocks.

Partner with Sales and Commercial teams to resolve customer concerns while balancing risk management and business objectives.

Support initiatives that improve customer experience and strengthen the overall Order-to-Cash process.

Promote collaboration and accountability across all stakeholders involved in receivables management.

Monitor and drive performance against key AR metrics, including: DSO Past Due Accounts Deduction Aging Collection Effectiveness Dispute Resolution Cycle Time Cash Application Accuracy

DSO

Past Due Accounts

Deduction Aging

Collection Effectiveness

Dispute Resolution Cycle Time

Cash Application Accuracy

Conduct regular aging reviews and establish action plans to address collection and deduction challenges.

Identify process improvement opportunities and lead initiatives to enhance efficiency, controls, and customer experience.

Utilize HighRadius, SAP, and other systems to improve collections performance and account visibility.

Support implementation of best practices aligned with Global Process Owners (GPO) and Shared Services organizations.

Lead or participate in special projects and cross-functional initiatives as needed.

Ensure compliance with company policies, internal controls, customer contractual terms, and delegated authority requirements.

Support internal and external audits and provide necessary documentation and analysis.

Maintain a strong control environment that safeguards company assets and minimizes bad debt exposure.

Ensure proper documentation and resolution of customer disputes, deductions, and collection activities.

Coordinate and facilitate monthly Accounts Receivable review meetings with Sales, Finance, and business leadership teams.

Monitor team performance metrics and provide operational insights and recommendations to leadership.

Execute and oversee month-end AR close activities, including CLOCO responsibilities, as applicable.

Analyze receivable trends and develop action plans to improve overall AR health and performance.

This position is based at our Corporate Headquarters in Charlotte, North Carolina.

Benefits highlights:

Hybrid work model

Generous relocation package

Medical, dental, vision, and life insurance

Competitive holiday and vacation time off program

Retirement Savings Plan (401(k)) with company contribution

Employee Assistance Program and tuition reimbursement

Discounted Electrolux products

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.