Accountant
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Key skills for this role
About the Role
Shipa is seeking a driven Junior Account Executive to support eCommerce and cross-border logistics accounts. The role involves managing client relationships, supporting revenue targets, and coordinating with internal teams to ensure seamless service delivery.
Key Skills for This Role
Responsibilities
- Assist in managing day to day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
- Support in executing strategic account plans and onboarding new clients
- Coordinate with internal operations, customs, and last mile teams to resolve client issues promptly
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
- Maintain accurate client records, contact databases, and account activity logs in the CRM
- Assist in identifying upsell and cross sell opportunities within existing accounts
- Support the preparation of proposals, pricing sheets, and service bundles
- Track and report on account revenue performance against targets
- Act as a first point of contact for day to day client queries and service level concerns
- Prepare weekly account status updates and performance dashboards for senior review
Requirements
- Bachelor's degree in Business, Logistics, Marketing, or a related field
- 1–3 years of experience in account management, logistics coordination, or client facing sales roles
- Exposure to eCommerce, cross border shipping, or freight forwarding is a strong advantage
- Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace
- Strong communication skills in English
Full Job Posting
Job Brief
- We are looking for a driven and client focused Junior Account Executive to support the growth and servicing of key eCommerce and cross border logistics accounts.
Your Responsibilities
- Assist in managing day to day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
- Support in executing strategic account plans and onboarding new clients.
- Coordinate with internal operations, customs, and last mile teams to resolve client issues promptly.
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
- Maintain accurate client records, contact databases, and account activity logs in the CRM.
- Assist in identifying upsell and cross sell opportunities within existing accounts.
- Support the preparation of proposals, pricing sheets, and service bundles for cross border and domestic eCommerce solutions.
- Track and report on account revenue performance against targets on a regular basis.
- Act as a first point of contact for day to day client queries and service level concerns.
- Develop a strong understanding of each client's logistics requirements and business model.
- Escalate complex issues with a clear summary and recommended resolution.
- Contribute to process improvements that enhance client satisfaction and delivery efficiency.
Your Qualifications
- Bachelor's degree in Business, Logistics, Marketing, or a related field.
- 1–3 years of experience in account management, logistics coordination, or client facing sales roles.
- Exposure to eCommerce, cross border shipping, or freight forwarding is a strong advantage.
- Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
- Strong communication skills in English.
Your Competencies
- Basic understanding of logistics operations: fulfillment, last mile delivery, and cross border shipping.
- Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
- Ability to analyze account data and produce clear performance summaries.
- Proficiency in CRM usage and data entry discipline.
- Client first mindset with strong service orientation.
- Organised, detail oriented, and able to manage multiple accounts simultaneously.
- Proactive communicator who escalates issues with solutions, not just problems.
- Collaborative team player who works effectively across departments.
- Learning agility – eager to develop product knowledge and industry expertise quickly.
- Resilience and composure when managing demanding clients or tight deadlines.
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