Account Support Representative

Who We Are and Why We Are Successful:

Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs, increase reliability, and improve performance.

Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action.

EECO offers competitive compensation, career growth and development, and a strong benefits package.

We are a drug-free workplace and an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Account Support Representative (ASR) works closely to support the Key Account Specialist to deliver an exceptional experience to our customers.

The ASR will work in collaboration with internal and external personnel to accomplish their goals.

This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR’s, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting departments, and vendor partners.

Results generated by the ASR will have a direct and immediate impact on sales, profit, and other corporate strategic growth initiatives.

From the time an order is placed, the Account Support Rep will own all aspects of delivering an exceptional customer experience.

This will include having direct customer account responsibility via telephone and email communications, and the entire backend of the order process through oversight of delivery and resolution of items affecting payables.

• Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
• Enter Purchase Orders to our vendors via email, or online order entry.