Account Supervisor

Serve as the main day-to-day contact for client brand and retail marketing teams, maintaining clear communication and high levels of client trust.

Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.

Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.

Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).

Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.

Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.

Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.

Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.

Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.

Track project scope changes proactively, issuing change orders or scope adjustments as needed.

Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.

Maintain a deep curiosity about retail trends, shopper behavior, and competitive activity in the client’s industry.

Self-Starter & Autonomous: Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.

Collaboration: Natural ability to build strong working relationships across creative, strategic, media, and production departments.

Attention to Detail: Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn , and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.